Refund and cancellation policy
1. Scope
This policy applies to self-service subscriptions purchased through Paddle. Signed B2B agreements may contain different refund terms. Mandatory consumer rights always override this policy.
2. Trial and cancellation
Paid plans include a 14-day trial when shown at checkout. Cancel before the trial ends to avoid the first charge. After payment, cancellation stops future renewal and access normally continues to the end of the paid period.
3. Fourteen-day requests
You may request a refund within 14 calendar days of a charge. Consumer withdrawal rights and any country-specific rights are handled under Paddle's Buyer Terms and Refund Policy. For business customers, timely requests are reviewed in good faith, including use, defects, duplicate charges and suspected abuse. Submission does not remove rights granted by law.
4. Defects and outages
If a material defect prevents access to the paid service and is not fixed within a reasonable time, we will work with Paddle to provide the remedy required by law, which may include correction, price reduction, partial refund or full refund.
5. How to request
Use Request refund next to the invoice in FoundBefore, the manage-subscription link in the Paddle receipt, Paddle buyer support, or contact office@foundbefore.com. Include the order number, billing email, plan, charge date and a short reason. Do not send card details.
6. Processing
Paddle is the seller and makes or processes the refund to the original payment method where possible. Timing, currency conversion, tax corrections and payment-method delays are governed by Paddle and applicable law. FoundBefore does not repay Paddle purchases outside Paddle.
7. Model withdrawal statement
If you are legally entitled to withdraw, you may state: I hereby give notice that I withdraw from my contract for the FoundBefore subscription. Include your name, billing email, Paddle order number, order date and the date of this notice. Send it through Paddle buyer support and the FoundBefore contact above.